Amazon and Grow Therapy Partner to Boost Employee Mental Health

New York, NY, April 23, 2026 — Grow Therapy, a digital mental health platform that supports clinicians in delivering in-person and virtual therapy and psychiatric care, today announced a new partnership with Amazon designed to strengthen and modernize the company’s Employee Assistance Program (EAP).

The collaboration aims to simplify the path to mental health care for Amazon employees by improving early access, continuity of care, and the overall user experience. Grow emphasizes that when someone reaches out for help, the process should be straightforward and supportive. Many individuals first engage with mental health services through an EAP, and this integration is intended to make that first step more effective and to create a smoother transition to ongoing, insurance-covered care when needed.

“We want our employees to be able to access the support they need, when they need it,” said Chris Decou, Amazon Global Director of Health Benefits. “Partnering with Grow makes it easier for employees to find a high-quality mental health provider without disruption, and it’s another way we’re continuously improving the benefits and resources we offer to support their well-being.”

Under this agreement, Grow will provide Amazon’s redesigned EAP for full-time, regular U.S.-based employees while preserving the EAP’s separate structure. The goal is to ensure continuity of care for employees who require additional counseling beyond the initial EAP sessions. This model supports a seamless handoff from no-cost short-term support to ongoing therapy or psychiatric care covered by an employee’s applicable insurance plan, reducing administrative barriers and minimizing interruptions in treatment.

Key benefits available through the redesigned EAP include:

• No-cost care for the first six therapy sessions through the EAP, with a clear pathway to transition to covered providers when further care is needed.
• Access to licensed clinicians and psychiatric providers across all 50 states, enabling nationwide care that accommodates employees who travel or relocate.
• A large network of vetted providers spanning many specialties, allowing employees to find clinicians who match their needs and preferences.
• Flexible appointment options with both virtual and in-person availability during days, nights, and weekends to fit diverse schedules.
• Faster scheduling, with many appointments available within two to three days to reduce wait times for initial care.
• Continuous support between sessions through the Grow mobile app, which offers clinically guided AI tools for self-reflection and progress tracking. With the client’s explicit consent, relevant insights from these tools can be shared with their provider before the next appointment to help make each session more focused and productive.

These features reflect a broader trend in employer-sponsored mental health benefits toward improving access, lowering friction, and supporting sustained engagement in care. By integrating the EAP with a larger care pathway, the partnership aims to address common barriers such as long wait times, fragmented care, and uncertainty about insurance coverage after initial EAP visits.

“Our mission at Grow is to help people find incredible mental health care, no matter who they are, where they live, or what their occupation happens to be,” said Jake Cooper, Co-founder and CEO of Grow. “Building on Amazon’s existing EAP is a real opportunity to expand access to mental health support for employees from all backgrounds. That’s exactly what Grow aims to do in our work with large employers.”

For employees, the experience is designed to be intuitive: an initial no-cost EAP assessment and sessions, rapid scheduling, and a clear route to continued care that aligns with their insurance benefits. The combination of a broad provider network, flexible visit formats, and complementary digital tools is intended to lower barriers to starting and continuing treatment, increase the likelihood that employees get the right level of care, and support better outcomes over time.

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Kristina McPherson — [email protected]

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